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SNOWFLAKE DESIGNS (who we refer to as "we", "us" and "our" below), take your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us on .

By visiting and using www.snowflakedesigns.co.uk  (the "Website") or any other application or website ("Application") for the purchase or sampling of products from SNOWFLAKE DESIGNS (as applicable) you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. Please obtain your parent's or guardian's consent before providing us with any personal information if you are visiting and using the Site; 

  • in Russia and you are under the age of 18; or
  • in Japan or Taiwan and you are under the age of 20; or
  • anywhere else in the world and you are under the age of 16.

WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?

When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers and e-mail addresses. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and if you have consented to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.

We may also at times ask you for other information, for example product size and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

We may collect statistical information about site traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.

In addition, for quality control and training purposes, we may monitor or record your communications with us.

We will at all times seek to comply with the requirements of UK Data Protection Act, 1998 (the "Act") and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We store your data on our secure servers in the UK. It may also be stored outside of Europe, where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this.

Access to third party services' accounts

This type of services allows this Website to access Data from your account on a third party service and perform actions with it.

These services are not activated automatically, but require explicit authorisation by the User.

Access to the Twitter account (Twitter, Inc.)

This service allows this Application to connect with the User's account on the Twitter social network, provided by Twitter, Inc.

Personal Data collected: various types of Data as specified in the Privacy Policy of the service.

Access to the Facebook account (Facebook, Inc.)

This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook, Inc.

Personal Data collected: various types of Data as specified in the Privacy Policy of the service.

RETENTION AND DELETION OF PERSONAL INFORMATION

We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law.

If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact us on .

COOKIES AND HOW WE USE THEM

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By continuing to use this site, you consent to our cookie settings and agree that you understand our Cookies Policy which explains how you can manage your cookie choices and preferences.

HOW DO I UNSUBSCRIBE FROM SNOWFLAKE DESIGNS EMAIL UPDATES?

If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences. You can do that as indicated in the particular communication, e.g. by using the unsubscribe link which is included on all email updates.

WHAT YOU CAN EXPECT FROM SNOWFLAKE DESIGNS

We will at all times seek to comply with the requirements of the Act to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION

In certain circumstances we may share your information with affiliated companies including selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes the companies we have chosen to handle our order despatch service and any delivery company that we may use from time to time. We may also share your information with other companies who assist SNOWFLAKE DESIGNS in promoting Snowflake Designs products and services in order to provide you with enhanced customer services and/or share information about Snowflake Designs products and services with you. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act.

You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of SNOWFLAKE DESIGNS. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.

In the event that we or a part of our business undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

UPDATING AND REVIEWING YOUR PERSONAL DETAILS

You can amend or update your information by logging into My Account on the Website and amending your details as appropriate.

CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed them.

THIRD PARTY LINKS

The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

SECURITY STATEMENT

Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information provided to SNOWFLAKE DESIGNS via the Website or via any Applications are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image. 

The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name and address. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

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