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What is my jewellery made out of?

Dependant on the piece as some are made from gemstones, glass beads, Swarovski crystal or pearls, the description will state what the jewellery is made from. All* metal components are either sterling silver, 14 carat gold-filled or 14 carat rose gold-filled precious metals and all comply to EU regulations regarding Nickel content. 

*Except Christmas earrings which state the materials used to make them within the product description

What does 14 carat gold-filled mean?

Gold-filled refers to a solid layer of gold that has been rolled around a base metal core. The quantity of gold must be at minimum 5% of the weight of the metal to qualify as gold-filled. In the case of 14 carat gold-filled, it means that the solid layer of gold is 14 carat gold, which is an indication of the purity of the gold used. Generally gold-filled contains a much higher quantity of gold than gold plate and as such the quality of the metal is higher.

How long does it take to make? 

This varies by piece; each item is made to order so usually within 2-3 days from order the item will be made and ready for shipping. If your item is urgent, please get in touch and we’ll see if we can accommodate a quicker turnaround  

How will it be packaged?

All* items are  packaged in a gift box and shipped in a bubble-lined envelope for posting. Gift boxes are black (made from recycled boxboard and covered in partially recycled paper) on the outside, with white cotton infill to protect the jewellery during shipping. Ring gift boxes are black (made from recycled boxboard and covered in a glossy textured outer) with a black foam insert.  Each box is decorated with a hand made flower made out of plated wire. Each order is shipped with a small grey jewellery polishing cloth that contains tarnish remover. 

*Except Christmas earrings which are packaged in a black organza bag tied with a black satin ribbon

How do I take care of my jewellery?

All jewellery is best kept in a dry environment, and not stored in extreme temperatures. Your jewellery will be shipped with a polishing cloth that can be used for cleaning if needed. The cloth should not be used on any stones or pearls within the jewellery. Beyond keeping it dry and cleaning with the cloth, your jewellery should not need any special attention to take care of it. 

How long will it take to arrive?

All items are sent via first class post from the UK. Shipping times vary dependent on destination, within the UK usually the next day. Items outside of the UK are sent via first class airmail.

Where do you ship to?

All over the world. Shipping costs vary with destination and all items are shipped from the UK. International shipments are sent by Royal Mail airmail, it is the responsibility of the recipient to pay for any customs or import charges.

Can you change the length of an item for me?

Yes, each piece is made to order so any alterations you require to shorten / lengthen can be easily accommodated. I’m happy to take requests for different colour combinations to items show or an entirely bespoke piece – don’t be shy to get in touch and let me know your requirements

What if I don’t like it when it arrives?

I haven’t come across this issue to date and I hope you are delighted with your purchase when it arrives so if there’s something wrong please contact me to discuss. Items returned within 28 days of purchase, unworn and in original packaging will be refunded as per the EU directive on consumer rights. Exceptions are bespoke items and also due to hygiene reasons earrings cannot returned. Costs to return are the responsibility of the customer.

What payment methods are accepted?

We use Paypal for all payments, which accepts various debit/credit cards and paypal accounts.

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